Hinduja Global Solutions Shares Rise 3.77% as Firm Launches AI-Powered ‘Interaction Intelligence’ to Transform CX

Bengaluru, October 27: Hinduja Global Solutions Limited’s share price is witnessing significant investor demand today, after the company announced that it has launched a new AI-driven product named Interaction Intelligence. As of 12:30 PM, the shares were up by 3.77% or 19.65 points, and were trading at ₹540.65. Until now, the shares have traded within a range of ₹545 and ₹516.80. The traded volume stood at 53.40 thousand shares, with the company’s market cap at ₹2,424 crore. The shares have their 52-week high at ₹792.45 and their 52-week low at ₹437.

Hinduja Global Solutions Limited is an Indian company that is engaged in providing business process management (BPM) solutions. The company was established in 1993 and is headquartered in Bengaluru, Karnataka. The shares of the company are listed on NSE with the ticker symbol HGS and on BSE with the code 532859.

Launch of AI-Powered ‘Interaction Intelligence’ to Transform CX

The rise in the share price comes after the company announced that it has launched a new AI-driven product named Interaction Intelligence. The AI-powered product is aimed at significantly improving Quality Assurance (QA). It will also help in driving next-generation customer experience (CX).

Interaction Intelligence is an enterprise-grade AI solution product that the company has built on the HGS Agent X framework. The product enables near 100% analysis of customer interactions across omni-channels. The near 100% analysis helps in expanding traditional QA coverage by up to 100 times the current capacity. The product’s working process includes combining behavioural, conversational, and operational data in real time. With this, it helps in enhancing the visibility when it comes to performance, customer loyalty, and overall compliance. It also helps in reducing operational costs for users by enabling cross-selling and up-selling.

Innovation Led Growth

“Interaction Intelligence exemplifies HGS’s commitment to innovation-led growth and market leadership in AI-powered customer experience,” said Venkatesh Korla, Global CEO, Hinduja Global Solutions. “By turning traditional QA into a dynamic, data-driven engine for strategic decision-making, we unlock new value streams for clients and enhance our competitive advantage.”

REF: https://nsearchives.nseindia.com/corporate/HGSN_27102025081355_SE-PR27102025.pdf

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