One Point One Solutions Secures ₹39.32 Crore Utility Mandate; Shares Rise 9.54%

Mumbai, September 23: One Point One Solutions has secured a ₹39.32 crore Customer Experience Centre of Excellence mandate from a leading power utility, expanding its presence in the utilities and critical infrastructure segment.

According to the company’s exchange disclosure, the mandate covers an integrated customer experience ecosystem that will be delivered through One Point One Solutions’ Navi Mumbai and Indore delivery centres.

The engagement includes customer contact centre operations, Physical Experience Centres (PEC), back-office support and digital customer service functions. The company said the mandate represents an enterprise-scale engagement combining technology, operational execution and customer service capabilities.

One Point One Solutions will also deploy its AI capabilities alongside its operational and domain expertise as part of the engagement. The company said the integration of AI and automation is expected to support customer engagement, service responsiveness and operational delivery across the programme.

Stock Market Snapshot

One Point One Solutions shares were trading at ₹69.23 as of 12:21 PM IST on September 23, 2026, up ₹6.03, or 9.54%, according to the market data shown.

The stock opened around ₹65 and moved steadily higher through the morning. It crossed ₹68 before moving towards ₹70 around noon, and was quoted at ₹69.23 at the latest available time.

The One Point One Solutions share price was therefore up 9.54% as the company disclosed the new ₹39.32 crore customer experience mandate.

AI And Automation Form Part Of The Delivery Model

The mandate will use One Point One Solutions’ operational capabilities alongside ResoIX, its agentic AI platform, to support the customer experience programme.

The company said ResoIX will help bring AI-led capabilities into customer interactions and service processes, while its delivery infrastructure will cover physical, voice, digital and back-office channels.

The engagement is also expected to broaden the company’s work beyond conventional contact centre operations. One Point One Solutions said the multi-function scope demonstrates its ability to manage customer experience requirements across different service channels.

Akshay Chhabra, Chairman and Managing Director of One Point One Solutions, said the ₹39.32 crore mandate represents an important enterprise engagement and strengthens the company’s proposition around technology-led customer experience operations.

One Point One Solutions Expands Utilities And Critical Infrastructure Presence

The new mandate strengthens One Point One Solutions’ presence in the utilities and critical infrastructure ecosystem, where customer service operations require scale and multiple delivery channels.

The company said the engagement fits into its broader strategy of building a diversified enterprise customer base across sectors including BFSI, healthcare, retail, telecom, technology, travel and utilities.

One Point One Solutions was founded in 2008 and is a publicly listed, India-headquartered global AI-powered customer experience and operations management company. According to the company’s profile, it operates 10 global delivery centres and employs more than 8,000 professionals across the US, Europe, Latin America and India.

Its services cover Customer Experience Management, Digital Transformation and Automation, Finance and Accounting Outsourcing, Trust and Safety, Supply Chain and Operations Management, Creator Economy Support, and Medical Records and Litigation Support.

ResoIX Adds Agentic AI Capabilities

ResoIX is the agentic AI innovation brand of One Point One Technology Labs, a subsidiary of One Point One Solutions. The platform is designed to combine agentic AI, intelligent orchestration, enterprise workflows and domain expertise.

The company said ResoIX can be deployed across voice, chat, email and digital channels, with applications in complex and regulated enterprise workflows.

The latest power utility mandate therefore brings together One Point One Solutions’ established customer operations capabilities with its newer AI-led service offering.

Conclusion

One Point One Solutions has secured a ₹39.32 crore Customer Experience Centre of Excellence mandate from a leading power utility covering contact centre operations, physical experience centres, back-office support and digital customer services.

The engagement will be delivered through the company’s Navi Mumbai and Indore centres and will incorporate its AI capabilities through ResoIX. One Point One Solutions shares were trading at ₹69.23, up 9.54%, as of 12:21 PM IST on September 23, 2026.

Source:

• https://www.nseindia.com/get-quote/equity/ONEPOINT/One-Point-One-Solutions-Limited
• https://nsearchives.nseindia.com/corporate/ONEPOINT_23092026120815_ONEPOINT.pdf